Understanding how to discuss defect repairs, known as 하자보수 (ha-ja bo-su) in Korean, is crucial when dealing with housing issues, construction problems, or product warranties in Korea. This guide provides essential vocabulary and phrases for requesting and managing repairs for defects, ensuring clear communication with landlords, building management, or service centers.
Table Of Content
Core Expression
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Expression: 하자보수
Pronunciation: ha-ja bo-su
Meaning: Defect repair; warranty repair (Often used for repairs covered under warranty or legally mandated for new constructions/products)
Basic Phrases
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Expression: 하자보수를 신청하고 싶어요.
Pronunciation: ha-ja bo-su-reul sin-cheong-ha-go si-peo-yo.
Meaning: I want to apply for defect repair. -
Expression: 이것은 하자보수 대상인가요?
Pronunciation: i-geo-seun ha-ja bo-su dae-sang-in-ga-yo?
Meaning: Is this covered under defect repair? -
Expression: 하자보수 기간이 언제까지예요?
Pronunciation: ha-ja bo-su gi-ga-ni eon-je-kka-ji-ye-yo?
Meaning: Until when is the defect repair period? -
Expression: 하자보수가 필요해요.
Pronunciation: ha-ja bo-su-ga pi-ryo-hae-yo.
Meaning: Defect repair is needed. -
Expression: 하자보수 절차를 알려주세요.
Pronunciation: ha-ja bo-su jeol-cha-reul al-lyeo-ju-se-yo.
Meaning: Please tell me the procedure for defect repair. -
Expression: 하자보수 담당자 연락처 좀 주세요.
Pronunciation: ha-ja bo-su dam-dang-ja yeol-lak-cheo jom ju-se-yo.
Meaning: Please give me the contact information for the person in charge of defect repairs. -
Expression: 하자보수 완료 확인서에 서명해야 하나요?
Pronunciation: ha-ja bo-su wan-ryo hwa-gin-seo-e seo-myeong-hae-ya ha-na-yo?
Meaning: Do I need to sign the defect repair completion confirmation form? -
Expression: 하자보수 비용은 누가 부담하나요?
Pronunciation: ha-ja bo-su bi-yong-eun nu-ga bu-dam-ha-na-yo?
Meaning: Who bears the cost of the defect repair? -
Expression: 하자보수 요청서를 작성해야 합니다.
Pronunciation: ha-ja bo-su yo-cheong-seo-reul jak-seong-hae-ya ham-ni-da.
Meaning: You need to fill out a defect repair request form.
Requesting Repairs
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Expression: 벽에 금이 갔어요. 하자보수 해주세요.
Pronunciation: byeo-ge geu-mi ga-sseo-yo. ha-ja bo-su hae-ju-se-yo.
Meaning: There’s a crack in the wall. Please provide defect repair. -
Expression: 창문에서 물이 새요. 점검 부탁드립니다.
Pronunciation: chang-mu-ne-seo mu-ri sae-yo. jeom-geom bu-tak-deu-rim-ni-da.
Meaning: Water is leaking from the window. Please inspect it (requesting repair). -
Expression: 바닥 타일이 깨졌어요. 보수 신청합니다.
Pronunciation: ba-dak ta-i-ri kkae-jyeo-sseo-yo. bo-su sin-cheong-ham-ni-da.
Meaning: The floor tile is broken. I am applying for repair. -
Expression: 보일러가 작동하지 않아요. 하자보수 가능한가요?
Pronunciation: bo-il-leo-ga jak-dong-ha-ji a-na-yo. ha-ja bo-su ga-neung-han-ga-yo?
Meaning: The boiler isn’t working. Is defect repair possible? -
Expression: 현관문 잠금장치에 문제가 있어요.
Pronunciation: hyeon-gwan-mun jam-geum-jang-chi-e mun-je-ga i-sseo-yo.
Meaning: There’s a problem with the front door lock. -
Expression: 언제쯤 수리하러 오실 수 있나요?
Pronunciation: eon-je-jjeum su-ri-ha-reo o-sil su in-na-yo?
Meaning: About when can you come for the repair? -
Expression: 하자보수 접수 번호를 알려주세요.
Pronunciation: ha-ja bo-su jeop-su beo-no-reul al-lyeo-ju-se-yo.
Meaning: Please tell me the defect repair reception number. -
Expression: 수리 기사님 방문 전에 연락 주세요.
Pronunciation: su-ri gi-sa-nim bang-mun jeo-ne yeol-lak ju-se-yo.
Meaning: Please contact me before the repair technician visits. -
Expression: 이 부분 수리가 시급합니다.
Pronunciation: i bu-bun su-ri-ga si-geu-pam-ni-da.
Meaning: Repair for this part is urgent. -
Expression: 사진을 찍어서 보내드릴까요?
Pronunciation: sa-ji-neul jji-geo-seo bo-nae-deu-ril-kka-yo?
Meaning: Shall I take a picture and send it to you?
Discussing Defects
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Expression: 천장에 누수 흔적이 있어요.
Pronunciation: cheon-jang-e nu-su heun-jeo-gi i-sseo-yo.
Meaning: There are signs of a water leak on the ceiling. -
Expression: 벽지가 들떴어요.
Pronunciation: byeok-ji-ga deul-tteo-sseo-yo.
Meaning: The wallpaper is peeling off / bubbling up. -
Expression: 화장실 환풍기가 고장 났어요.
Pronunciation: hwa-jang-sil hwan-pung-gi-ga go-jang na-sseo-yo.
Meaning: The bathroom ventilation fan is broken. -
Expression: 싱크대 배수가 잘 안 돼요.
Pronunciation: sing-keu-dae bae-su-ga jal an dwae-yo.
Meaning: The kitchen sink isn’t draining well. -
Expression: 창문이 잘 안 닫혀요.
Pronunciation: chang-mu-ni jal an da-chyeo-yo.
Meaning: The window doesn’t close properly. -
Expression: 전등 스위치가 작동하지 않아요.
Pronunciation: jeon-deung seu-wi-chi-ga jak-dong-ha-ji a-na-yo.
Meaning: The light switch isn’t working. -
Expression: 마루 바닥이 긁혔어요.
Pronunciation: ma-ru ba-da-gi geul-kyeo-sseo-yo.
Meaning: The wooden floor is scratched. -
Expression: 결로 현상이 심해요.
Pronunciation: gyeol-lo hyeon-sang-i sim-hae-yo.
Meaning: The condensation is severe. -
Expression: 문 손잡이가 헐거워요.
Pronunciation: mun son-ja-bi-ga heol-geo-wo-yo.
Meaning: The doorknob is loose. -
Expression: 소음 문제가 있어요.
Pronunciation: so-eum mun-je-ga i-sseo-yo.
Meaning: There is a noise issue.
Dealing with Repair Services
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Expression: 수리 일정을 잡고 싶습니다.
Pronunciation: su-ri il-jeong-eul jap-go sip-seum-ni-da.
Meaning: I would like to schedule the repair. -
Expression: 수리하는 데 시간이 얼마나 걸릴까요?
Pronunciation: su-ri-ha-neun de si-ga-ni eol-ma-na geol-lil-kka-yo?
Meaning: How long will the repair take? -
Expression: 하자보수 진행 상황을 확인하고 싶어요.
Pronunciation: ha-ja bo-su ji-naeng sang-hwang-eul hwa-gin-ha-go si-peo-yo.
Meaning: I want to check the progress of the defect repair. -
Expression: 수리가 제대로 되지 않았어요.
Pronunciation: su-ri-ga je-dae-ro doe-ji a-na-sseo-yo.
Meaning: The repair wasn’t done properly. -
Expression: 다시 와서 봐주실 수 있나요?
Pronunciation: da-si wa-seo bwa-ju-sil su in-na-yo?
Meaning: Can you come and look at it again? -
Expression: 수리가 완료되었습니다. 감사합니다.
Pronunciation: su-ri-ga wan-ryo-doe-eot-seum-ni-da. gam-sa-ham-ni-da.
Meaning: The repair is complete. Thank you. -
Expression: 혹시 추가 비용이 발생하나요?
Pronunciation: hok-si chu-ga bi-yong-i bal-saeng-ha-na-yo?
Meaning: Will there be any additional costs? -
Expression: 보증 기간 내에는 무상 수리 맞죠?
Pronunciation: bo-jeung gi-gan nae-e-neun mu-sang su-ri mat-jyo?
Meaning: It’s free repair within the warranty period, right? -
Expression: 수리 후에도 같은 문제가 발생했어요.
Pronunciation: su-ri hu-e-do ga-teun mun-je-ga bal-saeng-hae-sseo-yo.
Meaning: The same problem occurred even after the repair. -
Expression: 담당 기사님 성함이 어떻게 되시나요?
Pronunciation: dam-dang gi-sa-nim seong-ha-mi eo-tteo-ke doe-si-na-yo?
Meaning: What is the name of the technician in charge?
Korean Culture Notes
Documentation is Key: When reporting defects, especially in new apartments (아파트 – a-pa-teu), keeping detailed records, photos, and videos is very important. There’s often a formal process involving submitting a list of defects (하자 목록 – ha-ja mong-nok) by a certain deadline.
Warranty Periods (하자보수 기간 – ha-ja bo-su gi-gan): Korean law mandates specific warranty periods for different parts of a building (e.g., structure, plumbing, finishes). Understanding these periods helps determine if a repair falls under the builder’s responsibility.
Communication Style: While directness is needed to report issues, maintaining politeness (예의 – ye-ui) is crucial. Using formal language (존댓말 – jon-daen-mal) when speaking with repair personnel or building management is standard practice.
Scheduling Repairs: Be prepared for potential delays or specific scheduling windows offered by repair services. Confirming appointments (약속 확인 – yak-sok hwa-gin) beforehand is advisable.
Collective Action: In apartment complexes, sometimes residents collectively address widespread defects through the residents’ committee (입주자 대표회의 – ip-ju-ja dae-pyo-hoe-ui).
Real Conversation Example
Situation: A tenant (A) calls the apartment management office (B) to report a defect.
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Expression: A: 여보세요, 관리사무소죠? 101동 502호 주민인데요.
Pronunciation: yeo-bo-se-yo, gwan-ri-sa-mu-so-jyo? il-gong-il-dong o-gong-i-ho ju-min-in-de-yo.
Meaning: A: Hello, is this the management office? This is the resident from Building 101, Unit 502. -
Expression: B: 네, 안녕하세요. 무슨 일로 전화 주셨어요?
Pronunciation: ne, an-nyeong-ha-se-yo. mu-seun il-lo jeon-hwa ju-syeo-sseo-yo?
Meaning: B: Yes, hello. How can I help you? -
Expression: A: 다름이 아니라, 안방 창문에서 비가 오면 물이 새는 것 같아서요. 하자보수 신청하려고요.
Pronunciation: da-reu-mi a-ni-ra, an-bang chang-mu-ne-seo bi-ga o-myeon mu-ri sae-neun geot ga-ta-seo-yo. ha-ja bo-su sin-cheong-ha-ryeo-go-yo.
Meaning: A: It’s about the master bedroom window; it seems to leak when it rains. I’d like to request defect repair. -
Expression: B: 아, 네. 창문 누수 문제시군요. 혹시 언제부터 그러셨어요?
Pronunciation: a, ne. chang-mun nu-su mun-je-si-gun-yo. hok-si eon-je-bu-teo geu-reo-syeo-sseo-yo?
Meaning: B: Ah, I see. A window leak issue. Since when has this been happening, perhaps? -
Expression: A: 지난주 장마 때부터 발견했어요. 확인 좀 부탁드립니다.
Pronunciation: ji-nan-ju jang-ma ttae-bu-teo bal-gyeon-hae-sseo-yo. hwa-gin jom bu-tak-deu-rim-ni-da.
Meaning: A: I noticed it starting from the rainy season last week. Please check it. -
Expression: B: 네, 알겠습니다. 하자보수 접수해 드리고, 담당 기사님께 전달해서 연락드리도록 하겠습니다. 편하신 시간대가 있으신가요?
Pronunciation: ne, al-get-seum-ni-da. ha-ja bo-su jeop-su-hae deu-ri-go, dam-dang gi-sa-nim-kke jeon-dal-hae-seo yeol-lak-deu-ri-do-rok ha-get-seum-ni-da. pyeon-ha-sin si-gan-dae-ga i-sseu-sin-ga-yo?
Meaning: B: Yes, understood. We will register the defect repair request, forward it to the technician in charge, and have them contact you. Do you have a preferred time slot? -
Expression: A: 오후 시간대가 좋습니다. 감사합니다.
Pronunciation: o-hu si-gan-dae-ga jo-sseum-ni-da. gam-sa-ham-ni-da.
Meaning: A: Afternoon hours are good. Thank you.
Practice Tips
Dealing with 하자보수 can feel daunting, but knowing these phrases will empower you! Try role-playing scenarios~ Imagine describing a defect in your home or asking about the repair schedule. Take photos of minor issues around you (even imaginary ones!) and practice describing them in Korean. Listen carefully when repair personnel visit, you might hear some of these phrases! Fighting! (화이팅! – hwa-i-ting!)
