Dealing with a broken appliance like a refrigerator requires prompt action, especially when communicating in a foreign language. This guide provides essential Korean phrases and cultural context needed to effectively request refrigerator repair services in Korea, covering everything from describing the problem to scheduling a technician visit.
Table Of Content
Core Expression
-
Expression: 냉장고 수리 요청하기
Pronunciation: naeng-jang-go su-ri yo-cheong-ha-gi
Meaning: Requesting refrigerator repair (The act of requesting refrigerator repair)
Basic Phrases for Requesting Repair
-
Expression: 냉장고가 고장났어요.
Pronunciation: naeng-jang-go-ga go-jang-nat-seo-yo.
Meaning: My refrigerator is broken. -
Expression: 냉장고 수리를 요청하고 싶어요.
Pronunciation: naeng-jang-go su-ri-reul yo-cheong-ha-go sip-eo-yo.
Meaning: I want to request refrigerator repair. -
Expression: 서비스 센터에 전화했어요.
Pronunciation: seo-bi-seu sen-teo-e jeon-hwa-haet-seo-yo.
Meaning: I called the service center. -
Expression: 수리 기사님 좀 보내주세요.
Pronunciation: su-ri gi-sa-nim jom bo-nae-ju-se-yo.
Meaning: Please send a repair technician. -
Expression: 출장 수리 가능한가요?
Pronunciation: chul-jang su-ri ga-neung-han-ga-yo?
Meaning: Is a house call repair possible? -
Expression: 모델명이 어떻게 되나요?
Pronunciation: mo-del-myeong-i eo-tteo-ke doe-na-yo?
Meaning: What is the model name? (Often asked by the service center) -
Expression: 보증 기간이 남았나요?
Pronunciation: bo-jeung gi-gan-i nam-at-na-yo?
Meaning: Is it still under warranty? -
Expression: 주소가 어떻게 되세요?
Pronunciation: ju-so-ga eo-tteo-ke doe-se-yo?
Meaning: What is your address? (Asked by the service center) -
Expression: 연락처를 알려주세요.
Pronunciation: yeol-lak-cheo-reul al-lyeo-ju-se-yo.
Meaning: Please tell me your contact number. (Asked by the service center) -
Expression: 최대한 빨리 와주세요.
Pronunciation: choe-dae-han ppal-li wa-ju-se-yo.
Meaning: Please come as soon as possible.
Describing the Problem
-
Expression: 냉장이 전혀 안 돼요.
Pronunciation: naeng-jang-i jeon-hyeo an dwae-yo.
Meaning: It’s not cooling at all. -
Expression: 냉동실은 되는데 냉장실이 안 돼요.
Pronunciation: naeng-dong-sil-eun doe-neun-de naeng-jang-sil-i an dwae-yo.
Meaning: The freezer works, but the refrigerator compartment doesn’t. -
Expression: 물이 새요.
Pronunciation: mul-i sae-yo.
Meaning: It’s leaking water. -
Expression: 이상한 소리가 나요.
Pronunciation: i-sang-han so-ri-ga na-yo.
Meaning: It’s making a strange noise. -
Expression: 소음이 너무 커요.
Pronunciation: so-eum-i neo-mu keo-yo.
Meaning: The noise is too loud. -
Expression: 전원이 안 켜져요.
Pronunciation: jeon-won-i an kyeo-jyeo-yo.
Meaning: The power won’t turn on. -
Expression: 냉기가 약해요.
Pronunciation: naeng-gi-ga yak-hae-yo.
Meaning: The cooling is weak. -
Expression: 문이 잘 안 닫혀요.
Pronunciation: mun-i jal an dat-hyeo-yo.
Meaning: The door doesn’t close properly. -
Expression: 성에가 너무 많이 껴요.
Pronunciation: seong-e-ga neo-mu man-i kkyeo-yo.
Meaning: There’s too much frost buildup. -
Expression: 에러 코드가 떠요.
Pronunciation: e-reo ko-deu-ga tteo-yo.
Meaning: An error code is displayed.
Scheduling the Repair Visit
-
Expression: 언제 방문 가능하신가요?
Pronunciation: eon-je bang-mun ga-neung-ha-sin-ga-yo?
Meaning: When are you available to visit? -
Expression: 가장 빠른 시간이 언제예요?
Pronunciation: ga-jang ppa-reun si-gan-i eon-je-ye-yo?
Meaning: What is the earliest available time? -
Expression: 내일 오실 수 있나요?
Pronunciation: nae-il o-sil su in-na-yo?
Meaning: Can you come tomorrow? -
Expression: 오전/오후 중에 언제가 괜찮으세요?
Pronunciation: o-jeon/o-hu jung-e eon-je-ga gwaen-chan-eu-se-yo?
Meaning: When is good for you, morning or afternoon? -
Expression: 평일/주말 중에 언제가 편하세요?
Pronunciation: pyeong-il/ju-mal jung-e eon-je-ga pyeon-ha-se-yo?
Meaning: When are you comfortable, weekday or weekend? -
Expression: 그 시간은 괜찮아요.
Pronunciation: geu si-gan-eun gwaen-chan-a-yo.
Meaning: That time is fine. -
Expression: 혹시 다른 시간은 없나요?
Pronunciation: hok-si da-reun si-gan-eun eom-na-yo?
Meaning: Are there perhaps any other times available? -
Expression: 방문 전에 연락 주실 수 있나요?
Pronunciation: bang-mun jeon-e yeol-lak ju-sil su in-na-yo?
Meaning: Can you contact me before visiting? -
Expression: 예상 수리 시간은 얼마나 걸릴까요?
Pronunciation: ye-sang su-ri si-gan-eun eol-ma-na geol-lil-kka-yo?
Meaning: How long is the estimated repair time? -
Expression: 출장비는 얼마인가요?
Pronunciation: chul-jang-bi-neun eol-ma-in-ga-yo?
Meaning: How much is the house call fee? -
Expression: 수리 비용은 대략 얼마 정도 나올까요?
Pronunciation: su-ri bi-yong-eun dae-ryak eol-ma jeong-do na-ol-kka-yo?
Meaning: Approximately how much will the repair cost be?
Cultural Tips
When requesting repairs in Korea, maintaining politeness (예의, ye-ui) is important. Use formal language (존댓말, jon-daen-mal) when speaking with service center staff and technicians.
Be prepared to provide specific details about your appliance, such as the model number (모델명, mo-del-myeong) and a clear description of the problem. Having this information ready makes the process smoother.
Scheduling can sometimes require flexibility. While service centers try to accommodate requests, popular times fill up quickly. Be open to suggested alternative times if your preferred slot isn’t available.
It’s advisable to inquire about potential costs beforehand, including the house call fee (출장비, chul-jang-bi) and estimated repair costs (예상 수리 비용, ye-sang su-ri bi-yong), especially if the appliance is out of warranty.
Technicians usually call before arriving. Ensure your phone number is correctly provided and be ready to answer their call to confirm the visit.
Real Conversation Example
Situation: A customer calls a refrigerator service center to report a problem and schedule a repair.
Roles: A = Customer (고객, go-gaek), B = Service Center Staff (서비스 센터 직원, seo-bi-seu sen-teo jig-won)
-
Expression: B: 네, [회사 이름] 서비스 센터입니다. 무엇을 도와드릴까요?
Pronunciation: ne, [hoe-sa i-reum] seo-bi-seu sen-teo-im-ni-da. mu-eos-eul do-wa-deu-ril-kka-yo?
Meaning: Yes, this is the [Company Name] Service Center. How may I help you? -
Expression: A: 안녕하세요. 냉장고가 고장나서 수리 요청 좀 하려고요.
Pronunciation: an-nyeong-ha-se-yo. naeng-jang-go-ga go-jang-na-seo su-ri yo-cheong jom ha-ryeo-go-yo.
Meaning: Hello. My refrigerator is broken, so I’d like to request a repair. -
Expression: B: 네, 고객님. 어떤 문제가 있으신가요?
Pronunciation: ne, go-gaeng-nim. eo-tteon mun-je-ga i-sseu-sin-ga-yo?
Meaning: Yes, customer. What seems to be the problem? -
Expression: A: 냉장실 냉기가 너무 약해요. 음식이 자꾸 상해요.
Pronunciation: naeng-jang-sil naeng-gi-ga neo-mu yak-hae-yo. eum-sig-i ja-kku sang-hae-yo.
Meaning: The cooling in the refrigerator compartment is too weak. Food keeps spoiling. -
Expression: B: 알겠습니다. 냉장고 모델명이 어떻게 되시나요?
Pronunciation: al-get-seum-ni-da. naeng-jang-go mo-del-myeong-i eo-tteo-ke doe-si-na-yo?
Meaning: I understand. What is the model name of the refrigerator? -
Expression: A: 모델명은 XYZ-123입니다.
Pronunciation: mo-del-myeong-eun XYZ-123-im-ni-da.
Meaning: The model name is XYZ-123. -
Expression: B: 네, 확인했습니다. 방문 수리 원하시는 거죠? 주소와 연락처를 말씀해 주시겠어요?
Pronunciation: ne, hwa-gin-haet-seum-ni-da. bang-mun su-ri won-ha-si-neun geo-jyo? ju-so-wa yeol-lak-cheo-reul mal-sseum-hae ju-si-get-seo-yo?
Meaning: Yes, I’ve confirmed it. You’d like a house call repair, correct? Could you please tell me your address and contact number? -
Expression: A: 주소는 서울시 강남구 테헤란로 123, 405호이고, 전화번호는 010-1234-5678입니다.
Pronunciation: ju-so-neun seo-ul-si gang-nam-gu te-he-ran-ro il-i-sam, sa-baek-o-ho-i-go, jeon-hwa-beon-ho-neun gong-il-gong-il-i-sam-sa-o-ryuk-chil-pal-im-ni-da.
Meaning: The address is Unit 405, 123 Teheran-ro, Gangnam-gu, Seoul, and the phone number is 010-1234-5678. -
Expression: B: 감사합니다. 가장 빠른 방문 가능 시간은 내일 오후 2시인데, 괜찮으신가요?
Pronunciation: gam-sa-ham-ni-da. ga-jang ppa-reun bang-mun ga-neung si-gan-eun nae-il o-hu du-si-in-de, gwaen-chan-eu-sin-ga-yo?
Meaning: Thank you. The earliest available visit time is tomorrow at 2 PM. Is that alright with you? -
Expression: A: 네, 괜찮아요. 그때 방문해주세요.
Pronunciation: ne, gwaen-chan-a-yo. geu-ttae bang-mun-hae-ju-se-yo.
Meaning: Yes, that’s fine. Please visit at that time. -
Expression: B: 알겠습니다. 내일 오후 2시에 기사님이 방문하실 예정입니다. 방문 전에 연락드릴 겁니다.
Pronunciation: al-get-seum-ni-da. nae-il o-hu du-si-e gi-sa-nim-i bang-mun-ha-sil ye-jeong-im-ni-da. bang-mun jeon-e yeol-lak-deu-ril geom-ni-da.
Meaning: Understood. A technician is scheduled to visit tomorrow at 2 PM. They will contact you before the visit. -
Expression: A: 네, 감사합니다.
Pronunciation: ne, gam-sa-ham-ni-da.
Meaning: Okay, thank you.
Practice Tips
Practice makes perfect! Try role-playing the conversation example with a friend or language partner~ Imagine different refrigerator problems and practice explaining them using the phrases provided. You can also try searching for Korean appliance service center websites (e.g., 삼성전자 서비스, LG전자 서비스) to see how they structure their online repair request forms – this can help you become familiar with relevant vocabulary!
Listen to recordings of the phrases or use text-to-speech tools to get the pronunciation right. Pay close attention to the syllable breaks! Don’t be afraid to call a service center for a simple inquiry (like asking about service areas) just to practice your speaking and listening skills in a low-pressure situation. Good luck! 화이팅! (hwa-i-ting! – Fighting!/Good luck!)
