Dealing with a broken phone is stressful, especially in a foreign country. This guide provides essential Korean phrases and cultural insights for requesting phone repair services (After-Sales Service or AS) in Korea. Learn how to describe problems, ask about costs and timelines, and navigate the repair process smoothly.
Table Of Content
Core Expression
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Expression: 휴대폰 AS 요청하기
Pronunciation: hyu-dae-pon ei-i-seu yo-cheong-ha-gi
Meaning: Requesting mobile phone After-Sales Service (AS) / Repair
Basic Phrases for Phone Issues
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Expression: 휴대폰이 고장났어요.
Pronunciation: hyu-dae-pon-i go-jang-nass-eo-yo.
Meaning: My mobile phone is broken. -
Expression: 전원이 안 켜져요.
Pronunciation: jeon-won-i an kyeo-jyeo-yo.
Meaning: It doesn’t turn on. -
Expression: 화면이 안 나와요.
Pronunciation: hwa-myeon-i an na-wa-yo.
Meaning: The screen isn’t working / The screen is blank. -
Expression: 액정이 깨졌어요.
Pronunciation: aek-jeong-i kkae-jyeoss-eo-yo.
Meaning: The screen is cracked/shattered. -
Expression: 배터리가 너무 빨리 닳아요.
Pronunciation: bae-teo-ri-ga neo-mu ppal-li dal-a-yo.
Meaning: The battery drains too quickly. -
Expression: 충전이 안 돼요.
Pronunciation: chung-jeon-i an dwae-yo.
Meaning: It’s not charging. -
Expression: 물이 들어갔어요.
Pronunciation: mul-i deul-eo-gass-eo-yo.
Meaning: Water got into it. -
Expression: 소리가 안 들려요.
Pronunciation: so-ri-ga an deul-lyeo-yo.
Meaning: I can’t hear any sound. -
Expression: 터치가 잘 안 돼요.
Pronunciation: teo-chi-ga jal an dwae-yo.
Meaning: The touchscreen isn’t responding well. -
Expression: 카메라가 작동하지 않아요.
Pronunciation: ka-me-ra-ga jak-dong-ha-ji an-a-yo.
Meaning: The camera isn’t working. -
Expression: 버튼이 안 눌러져요.
Pronunciation: beo-teun-i an nul-leo-jyeo-yo.
Meaning: The button(s) can’t be pressed. -
Expression: 휴대폰이 너무 느려요.
Pronunciation: hyu-dae-pon-i neo-mu neu-ryeo-yo.
Meaning: My phone is very slow.
Phrases for Requesting Service
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Expression: AS 받으러 왔어요.
Pronunciation: ei-i-seu bad-eu-reo wass-eo-yo.
Meaning: I came here to get repair service (AS). -
Expression: 수리 맡기고 싶어요.
Pronunciation: su-ri mat-gi-go sip-eo-yo.
Meaning: I’d like to leave it for repair. -
Expression: 수리하는 데 얼마나 걸려요?
Pronunciation: su-ri-ha-neun de eol-ma-na geol-lyeo-yo?
Meaning: How long will the repair take? -
Expression: 수리 비용은 얼마예요?
Pronunciation: su-ri bi-yong-eun eol-ma-ye-yo?
Meaning: How much is the repair cost? -
Expression: 보증 기간 남았나요?
Pronunciation: bo-jeung gi-gan nam-ass-na-yo?
Meaning: Is it still under warranty? -
Expression: 무상 수리 가능한가요?
Pronunciation: mu-sang su-ri ga-neung-han-ga-yo?
Meaning: Is free repair possible (under warranty)? -
Expression: 오늘 바로 수리될까요?
Pronunciation: o-neul ba-ro su-ri-doel-kka-yo?
Meaning: Can it be repaired today? -
Expression: 데이터 백업해야 하나요?
Pronunciation: de-i-teo baek-eop-hae-ya ha-na-yo?
Meaning: Do I need to back up my data? -
Expression: 수리 접수증 주세요.
Pronunciation: su-ri jeop-su-jeung ju-se-yo.
Meaning: Please give me the repair receipt/claim ticket. -
Expression: 언제 찾으러 오면 돼요?
Pronunciation: eon-je chaj-eu-reo o-myeon dwae-yo?
Meaning: When should I come back to pick it up? -
Expression: 수리 전에 연락 주실 수 있나요?
Pronunciation: su-ri jeon-e yeol-lak ju-sil su iss-na-yo?
Meaning: Can you contact me before starting the repair? -
Expression: 견적 먼저 받아볼 수 있을까요?
Pronunciation: gyeon-jeok meon-jeo bad-a-bol su iss-eul-kka-yo?
Meaning: Can I get an estimate first?
Phrases During Repair Process
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Expression: 증상을 자세히 설명해 드릴게요.
Pronunciation: jeung-sang-eul ja-se-hi seol-myeong-hae deu-ril-ge-yo.
Meaning: I’ll explain the symptoms in detail. -
Expression: 언제부터 이런 문제가 있었어요.
Pronunciation: eon-je-bu-teo i-reon mun-je-ga iss-eoss-eo-yo.
Meaning: This problem started around [time/date]. (You can add the specific time). -
Expression: 떨어뜨린 적이 있어요.
Pronunciation: tteol-eo-tteu-rin jeog-i iss-eo-yo.
Meaning: I dropped it once. -
Expression: 갑자기 이렇게 됐어요.
Pronunciation: gap-ja-gi i-reo-ke dwaess-eo-yo.
Meaning: It suddenly became like this. -
Expression: 어떤 부품을 교체해야 하나요?
Pronunciation: eo-tteon bu-pum-eul gyo-che-hae-ya ha-na-yo?
Meaning: Which part needs to be replaced? -
Expression: 수리 후에 문제는 없을까요?
Pronunciation: su-ri hu-e mun-je-neun eops-eul-kka-yo?
Meaning: Will there be any problems after the repair? -
Expression: 수리가 다 됐다고 연락 받았어요.
Pronunciation: su-ri-ga da dwaess-da-go yeol-lak bad-ass-eo-yo.
Meaning: I received a notification that the repair is finished. -
Expression: 확인해 볼게요.
Pronunciation: hwak-in-hae bol-ge-yo.
Meaning: I’ll check it. / Let me check it. -
Expression: 수리 내역서 좀 보여주세요.
Pronunciation: su-ri nae-yeok-seo jom bo-yeo-ju-se-yo.
Meaning: Please show me the repair details/statement. -
Expression: 임대폰 빌릴 수 있나요?
Pronunciation: im-dae-pon bil-lil su iss-na-yo?
Meaning: Can I borrow a loaner phone? -
Expression: 수리 후 보증 기간은 어떻게 되나요?
Pronunciation: su-ri hu bo-jeung gi-gan-eun eo-tteo-ke doe-na-yo?
Meaning: What is the warranty period after the repair? -
Expression: 결제는 어떻게 하나요?
Pronunciation: gyeol-je-neun eo-tteo-ke ha-na-yo?
Meaning: How do I pay?
Korean Culture Notes
AS Center Culture: Korea has highly efficient and numerous official service centers (AS 센터 – ei-i-seu sen-teo) run by manufacturers like Samsung and LG. It’s generally recommended to visit these official centers for reliable service, especially for phones under warranty.
Warranty Importance: Koreans often prioritize warranty coverage (보증 기간 – bo-jeung gi-gan). Keep your proof of purchase handy. Repairs outside the warranty period or for accidental damage (like dropping or water damage) will incur costs.
Appointment System: Many popular service centers operate on an appointment basis or use a queuing system with tickets. Check the manufacturer’s website or app beforehand, or be prepared to wait upon arrival.
Communication Style: Service staff are generally polite and efficient. Clearly explaining the issue using the phrases above will help. They may ask detailed questions about how the problem occurred.
Data Backup Responsibility: While service centers are careful, they usually state they are not responsible for data loss. Always back up your important data before handing over your phone for repair.
Real Conversation Example
Situation: A customer (A) visits a phone service center to get their cracked screen repaired and speaks with a technician (B).
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Expression: A: 안녕하세요, 휴대폰 AS 받으러 왔어요.
Pronunciation: an-nyeong-ha-se-yo, hyu-dae-pon ei-i-seu bad-eu-reo wass-eo-yo.
Meaning: Hello, I’m here for phone repair service (AS). -
Expression: B: 네, 어서 오세요. 어떤 문제 때문에 오셨어요?
Pronunciation: ne, eo-seo o-se-yo. eo-tteon mun-je ttae-mun-e o-syeoss-eo-yo?
Meaning: Yes, welcome. What seems to be the problem? -
Expression: A: 휴대폰을 떨어뜨려서 액정이 깨졌어요.
Pronunciation: hyu-dae-pon-eul tteol-eo-tteu-ryeo-seo aek-jeong-i kkae-jyeoss-eo-yo.
Meaning: I dropped my phone and the screen cracked. -
Expression: B: 알겠습니다. 휴대폰 잠시 볼 수 있을까요? … 네, 액정 교체가 필요하겠네요.
Pronunciation: al-gess-seum-ni-da. hyu-dae-pon jam-si bol su iss-eul-kka-yo? … ne, aek-jeong gyo-che-ga pil-yo-ha-gess-ne-yo.
Meaning: I understand. May I see the phone for a moment? … Yes, the screen needs replacement. -
Expression: A: 수리 비용은 얼마 정도 나올까요? 그리고 시간은 얼마나 걸려요?
Pronunciation: su-ri bi-yong-eun eol-ma jeong-do na-ol-kka-yo? geu-ri-go si-gan-eun eol-ma-na geol-lyeo-yo?
Meaning: About how much will the repair cost? And how long will it take? -
Expression: B: 모델 확인 후 정확한 비용 안내해 드릴게요. 수리는 보통 1시간 정도 걸립니다.
Pronunciation: mo-del hwak-in hu jeong-hwak-han bi-yong an-nae-hae deu-ril-ge-yo. su-ri-neun bo-tong han-si-gan jeong-do geol-lim-ni-da.
Meaning: I’ll check the model and let you know the exact cost. The repair usually takes about 1 hour. -
Expression: A: 네, 그럼 수리 맡길게요. 데이터는 미리 백업했어요.
Pronunciation: ne, geu-reom su-ri mat-gil-ge-yo. de-i-teo-neun mi-ri baek-eop-haess-eo-yo.
Meaning: Okay, I’ll leave it for repair then. I’ve already backed up my data. -
Expression: B: 네, 접수 도와드리겠습니다. 성함과 연락처 알려주시겠어요?
Pronunciation: ne, jeop-su do-wa-deu-ri-gess-seum-ni-da. seong-ham-gwa yeol-lak-cheo al-lyeo-ju-si-gess-eo-yo?
Meaning: Okay, I’ll help you with the registration. Could you please tell me your name and contact number?
Practice Tips
Experiencing phone trouble can be frustrating, but knowing these phrases will make getting help much easier! Try practicing the pronunciation of common issues like 액정이 깨졌어요 (aek-jeong-i kkae-jyeoss-eo-yo) or 충전이 안 돼요 (chung-jeon-i an dwae-yo). Role-play the conversation example with a friend or practice saying the phrases out loud~ Familiarizing yourself with the process and key vocabulary beforehand will give you confidence when you visit a Korean AS center. 화이팅! (hwa-i-ting! – You can do it!)
