Dealing with slow internet can be frustrating, especially when you rely on it daily. This guide provides essential Korean phrases and cultural context for effectively requesting an improvement in your internet speed from your service provider in Korea. Learn how to describe the problem, make specific requests, and navigate customer service interactions.
Table Of Content
Core Expression
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Expression: 인터넷 속도 개선 요청하기
Pronunciation: in-teo-net sok-do gae-seon yo-cheong-ha-gi
Meaning: Requesting internet speed improvement
Basic Phrases for Internet Issues
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Expression: 인터넷이 너무 느려요.
Pronunciation: in-teo-ne-si neo-mu neu-ryeo-yo.
Meaning: The internet is too slow. -
Expression: 인터넷 연결이 자주 끊겨요.
Pronunciation: in-teo-net yeon-gyeol-i ja-ju kkeun-gyeo-yo.
Meaning: The internet connection drops frequently. -
Expression: 와이파이가 잘 안 터져요.
Pronunciation: wa-i-pa-i-ga jal an teo-jyeo-yo.
Meaning: The Wi-Fi signal is weak / doesn’t work well. -
Expression: 동영상이 계속 버퍼링돼요.
Pronunciation: dong-yeong-sang-i gye-sok beo-peo-ring-dwae-yo.
Meaning: Videos keep buffering. -
Expression: 웹사이트 로딩이 오래 걸려요.
Pronunciation: wep-sa-i-teu ro-ding-i o-rae geol-lyeo-yo.
Meaning: Websites take a long time to load. -
Expression: 인터넷 속도가 계약한 것보다 느린 것 같아요.
Pronunciation: in-teo-net sok-do-ga gye-yak-han geot-bo-da neu-rin geot ga-ta-yo.
Meaning: I think the internet speed is slower than what I contracted for. -
Expression: 인터넷 속도 좀 확인해 주시겠어요?
Pronunciation: in-teo-net sok-do jom hwa-gin-hae ju-si-ge-sseo-yo?
Meaning: Could you please check the internet speed? -
Expression: 언제부터 이런 문제가 있었어요?
Pronunciation: eon-je-bu-teo i-reon mun-je-ga i-sseo-sseo-yo?
Meaning: Since when has this problem been occurring? (Asked by support) -
Expression: 며칠 전부터 계속 느려요.
Pronunciation: myeo-chil jeon-bu-teo gye-sok neu-ryeo-yo.
Meaning: It’s been slow for a few days. -
Expression: 모뎀을 재부팅해 봤어요.
Pronunciation: mo-dem-eul jae-bu-ting-hae bwa-sseo-yo.
Meaning: I tried rebooting the modem. -
Expression: 그래도 속도가 개선되지 않아요.
Pronunciation: geu-rae-do sok-do-ga gae-seon-doe-ji a-na-yo.
Meaning: Even so, the speed hasn’t improved.
Requesting Speed Improvement
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Expression: 인터넷 속도를 개선해 주실 수 있나요?
Pronunciation: in-teo-net sok-do-reul gae-seon-hae ju-sil su in-na-yo?
Meaning: Can you improve the internet speed? -
Expression: 더 빠른 요금제로 변경하고 싶어요.
Pronunciation: deo ppa-reun yo-geum-je-ro byeon-gyeong-ha-go si-peo-yo.
Meaning: I want to change to a faster plan. -
Expression: 현재 인터넷 속도가 얼마인지 알려주세요.
Pronunciation: hyeon-jae in-teo-net sok-do-ga eol-ma-in-ji al-lyeo-ju-se-yo.
Meaning: Please tell me what my current internet speed is. -
Expression: 속도 개선을 위해 어떤 방법이 있나요?
Pronunciation: sok-do gae-seon-eul wi-hae eo-tteon bang-beo-bi in-na-yo?
Meaning: What methods are there to improve the speed? -
Expression: 기술 지원팀 방문이 필요한가요?
Pronunciation: gi-sul ji-won-tim bang-mun-i pil-yo-han-ga-yo?
Meaning: Is a visit from the technical support team necessary? -
Expression: 장비 교체가 필요한 것 같아요.
Pronunciation: jang-bi gyo-che-ga pil-yo-han geot ga-ta-yo.
Meaning: I think the equipment might need replacement. -
Expression: 속도 측정 결과를 보내드릴까요?
Pronunciation: sok-do cheuk-jeong gyeol-gwa-reul bo-nae-deu-ril-kka-yo?
Meaning: Shall I send you the speed test results? -
Expression: 이 문제를 해결해 주셨으면 합니다.
Pronunciation: i mun-je-reul hae-gyeol-hae ju-syeo-sseu-myeon ham-ni-da.
Meaning: I would like you to resolve this issue. -
Expression: 혹시 다른 해결책은 없나요?
Pronunciation: hok-si da-reun hae-gyeol-chae-geun eom-na-yo?
Meaning: Are there perhaps any other solutions? -
Expression: 요금제 변경 시 추가 비용이 있나요?
Pronunciation: yo-geum-je byeon-gyeong si chu-ga bi-yong-i in-na-yo?
Meaning: Is there an additional cost if I change my plan? -
Expression: 언제쯤 속도가 개선될 수 있을까요?
Pronunciation: eon-je-jjeum sok-do-ga gae-seon-doel su i-sseul-kka-yo?
Meaning: Around when can the speed be improved?
Talking to Customer Service
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Expression: 여보세요, [인터넷 회사 이름] 고객센터 맞나요?
Pronunciation: yeo-bo-se-yo, [in-teo-net hoe-sa i-reum] go-gaek-sen-teo man-na-yo?
Meaning: Hello, is this the [Internet Company Name] customer service center? -
Expression: 인터넷 속도 문제로 전화드렸습니다.
Pronunciation: in-teo-net sok-do mun-je-ro jeon-hwa-deu-ryeo-sseum-ni-da.
Meaning: I’m calling regarding an internet speed issue. -
Expression: 제 이름은 [이름]이고, 고객 번호는 [번호]입니다.
Pronunciation: je i-reum-eun [i-reum]-i-go, go-gaek beon-ho-neun [beon-ho]-im-ni-da.
Meaning: My name is [Name], and my customer number is [Number]. -
Expression: 제 주소는 [주소]입니다.
Pronunciation: je ju-so-neun [ju-so]-im-ni-da.
Meaning: My address is [Address]. -
Expression: 담당자 연결 부탁드립니다.
Pronunciation: dam-dang-ja yeon-gyeol bu-tak-deu-rim-ni-da.
Meaning: Please connect me to the person in charge. -
Expression: 기술 지원팀과 통화하고 싶습니다.
Pronunciation: gi-sul ji-won-tim-gwa tong-hwa-ha-go sip-seum-ni-da.
Meaning: I would like to speak with the technical support team. -
Expression: 다시 한번 설명해 주시겠어요?
Pronunciation: da-si han-beon seol-myeong-hae ju-si-ge-sseo-yo?
Meaning: Could you please explain that again? -
Expression: 잠시만 기다려 주세요.
Pronunciation: jam-si-man gi-da-ryeo ju-se-yo.
Meaning: Please wait a moment. (You might say this or hear this) -
Expression: 확인해 보겠습니다.
Pronunciation: hwa-gin-hae bo-ge-sseum-ni-da.
Meaning: I will check. (Often said by customer service) -
Expression: 어떻게 처리될 예정인가요?
Pronunciation: eo-tteo-ke cheo-ri-doel ye-jeong-in-ga-yo?
Meaning: How is this going to be processed/handled? -
Expression: 연락처를 남겨주시겠어요?
Pronunciation: yeol-lak-cheo-reul nam-gyeo-ju-si-ge-sseo-yo?
Meaning: Could you leave your contact information? (Asked by support) -
Expression: 감사합니다. 수고하세요.
Pronunciation: gam-sa-ham-ni-da. su-go-ha-se-yo.
Meaning: Thank you. Keep up the good work. (Polite closing)
Korean Culture Notes
Patience and Politeness: While Korea is known for its fast internet (‘빨리빨리’ culture), customer service interactions still value politeness. Use formal language (using -요/-ㅂ니다 endings) and express your frustration calmly but clearly. Phrases like ‘수고하십니다’ (su-go-ha-sim-ni-da – Thank you for your effort) are appreciated.
Providing Information: Be prepared to provide your name, address, phone number, and possibly your resident registration number (주민등록번호 – ju-min-deung-nok-beon-ho) or alien registration number (외국인등록번호 – oe-gu-gin-deung-nok-beon-ho) for identification when calling customer service.
Technical Visits: If a technician needs to visit (‘기사님 방문’ – gi-sa-nim bang-mun), scheduling is usually efficient. Be clear about your availability. It’s common for technicians to call shortly before arriving.
Contract Terms: Internet contracts in Korea often have specific terms (약정 기간 – yak-jeong gi-gan). Changing plans or requesting significant service changes might be subject to these terms or potential fees. It’s good to be aware of your contract details.
Speed Expectations: While Korea boasts high average speeds, the advertised maximum speed isn’t always guaranteed. Focus on whether the current speed is significantly lower than expected or causing practical issues, rather than just not hitting the absolute peak number.
Real Conversation Example
Situation: A customer (A) calls their internet provider’s customer service (B) to complain about slow internet speed and request improvement.
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Expression: B: 네, [회사 이름] 고객센터입니다. 무엇을 도와드릴까요?
Pronunciation: ne, [hoe-sa i-reum] go-gaek-sen-teo-im-ni-da. mu-eo-seul do-wa-deu-ril-kka-yo?
Meaning: B: Yes, this is [Company Name] customer service. How may I help you? -
Expression: A: 안녕하세요. 인터넷 속도 문제 때문에 전화드렸어요.
Pronunciation: an-nyeong-ha-se-yo. in-teo-net sok-do mun-je ttae-mu-ne jeon-hwa-deu-ryeo-sseo-yo.
Meaning: A: Hello. I’m calling because of an internet speed issue. -
Expression: B: 네, 고객님. 성함과 연락처, 주소를 말씀해 주시겠어요?
Pronunciation: ne, go-gaeng-nim. seong-ham-gwa yeol-lak-cheo, ju-so-reul mal-sseum-hae ju-si-ge-sseo-yo?
Meaning: B: Yes, customer. Could you please tell me your name, contact number, and address? -
Expression: A: 제 이름은 김민지이고, 전화번호는 010-1234-5678, 주소는 서울시 강남구 테헤란로 123입니다.
Pronunciation: je i-reum-eun gim-min-ji-i-go, jeon-hwa-beon-ho-neun gong-il-gong-il-i-sam-sa-o-ryuk-chil-pal, ju-so-neun seo-ul-si gang-nam-gu te-he-ran-ro il-i-sam-im-ni-da.
Meaning: A: My name is Kim Minji, my phone number is 010-1234-5678, and the address is 123 Teheran-ro, Gangnam-gu, Seoul. -
Expression: B: 네, 김민지 고객님 확인되었습니다. 어떤 문제가 있으신가요?
Pronunciation: ne, gim-min-ji go-gaeng-nim hwa-gin-doe-eot-seum-ni-da. eo-tteon mun-je-ga i-sseu-sin-ga-yo?
Meaning: B: Okay, customer Kim Minji, I’ve confirmed your details. What seems to be the problem? -
Expression: A: 요즘 인터넷이 너무 느려요. 특히 저녁 시간에 웹사이트 로딩도 오래 걸리고 동영상도 계속 끊겨요.
Pronunciation: yo-jeum in-teo-ne-si neo-mu neu-ryeo-yo. teu-ki jeo-nyeok si-ga-ne wep-sa-i-teu ro-ding-do o-rae geol-li-go dong-yeong-sang-do gye-sok kkeun-gyeo-yo.
Meaning: A: The internet is too slow these days. Especially in the evenings, websites take a long time to load, and videos keep buffering. -
Expression: B: 그러셨군요. 불편하셨겠습니다. 혹시 모뎀 재부팅은 해보셨나요?
Pronunciation: geu-reo-syeot-gun-yo. bul-pyeon-ha-syeot-ge-sseum-ni-da. hok-si mo-dem jae-bu-ting-eun hae-bo-syeon-na-yo?
Meaning: B: I see. That must have been inconvenient. Have you perhaps tried rebooting the modem? -
Expression: A: 네, 몇 번 해봤는데 그래도 속도가 개선되지 않아요. 속도 개선을 요청하고 싶습니다.
Pronunciation: ne, myeot beon hae-bwan-neun-de geu-rae-do sok-do-ga gae-seon-doe-ji a-na-yo. sok-do gae-seon-eul yo-cheong-ha-go sip-seum-ni-da.
Meaning: A: Yes, I’ve tried it a few times, but the speed still hasn’t improved. I’d like to request a speed improvement. -
Expression: B: 알겠습니다. 저희 쪽에서 회선 점검을 먼저 진행하고, 필요한 경우 기술 기사님 방문을 예약해 드릴 수 있습니다. 괜찮으실까요?
Pronunciation: al-ge-sseum-ni-da. jeo-hui jjok-e-seo hoe-seon jeom-geom-eul meon-jeo jin-haeng-ha-go, pil-yo-han gyeong-u gi-sul gi-sa-nim bang-mun-eul ye-yak-hae deu-ril su it-seum-ni-da. gwaen-cha-neu-sil-kka-yo?
Meaning: B: Understood. We can first conduct a line check from our end, and if necessary, schedule a visit from a technician. Would that be alright? -
Expression: A: 네, 좋습니다. 점검 후에 연락 부탁드립니다.
Pronunciation: ne, jo-sseum-ni-da. jeom-geom hu-e yeol-lak bu-tak-deu-rim-ni-da.
Meaning: A: Yes, that’s fine. Please contact me after the check. -
Expression: B: 네, 알겠습니다. 최대한 빨리 처리해 드리겠습니다.
Pronunciation: ne, al-ge-sseum-ni-da. choe-dae-han ppal-li cheo-ri-hae deu-ri-ge-sseum-ni-da.
Meaning: B: Yes, understood. We will handle it as quickly as possible.
Practice Tips
Okay, dealing with internet issues isn’t fun, but knowing how to ask for help in Korean is a super useful skill! Try role-playing the conversation example with a friend or language partner~ You can also practice saying the phrases out loud while thinking about your own internet situation. Listen carefully when you call customer service in Korea (or even listen to online recordings of such calls if you can find them!) to get used to the speed and common responses. Don’t be afraid to ask them to repeat or speak slowly (‘천천히 말씀해 주시겠어요?’ – cheon-cheon-hi mal-sseum-hae ju-si-ge-sseo-yo?). You’ve got this!
