Setting up internet service is a crucial step when moving to a new place in Korea. This guide provides essential Korean phrases and information needed to successfully request and schedule an internet installation, covering everything from initial inquiries to providing necessary details and confirming the appointment.
Table Of Content
Core Expression
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Expression: 인터넷 설치 요청하기
Pronunciation: in-teo-net seol-chi yo-cheong-ha-gi
Meaning: Requesting internet installation
Initial Inquiry Phrases
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Expression: 인터넷 설치 문의하려고 전화했어요.
Pronunciation: in-teo-net seol-chi mun-ui-ha-ryeo-go jeon-hwa-haess-eo-yo
Meaning: I’m calling to inquire about internet installation. -
Expression: 여기 인터넷 설치 가능한가요?
Pronunciation: yeo-gi in-teo-net seol-chi ga-neung-han-ga-yo?
Meaning: Is internet installation available here (at this address)? -
Expression: 어떤 인터넷 상품이 있나요?
Pronunciation: eo-tteon in-teo-net sang-pum-i iss-na-yo?
Meaning: What kind of internet plans (products) do you have? -
Expression: 가장 빠른 인터넷 속도는 얼마인가요?
Pronunciation: ga-jang ppa-reun in-teo-net sok-do-neun eol-ma-in-ga-yo?
Meaning: What is the fastest internet speed available? -
Expression: 월 요금은 얼마인가요?
Pronunciation: wol yo-geum-eun eol-ma-in-ga-yo?
Meaning: How much is the monthly fee? -
Expression: 설치비는 따로 있나요?
Pronunciation: seol-chi-bi-neun tta-ro iss-na-yo?
Meaning: Is there a separate installation fee? -
Expression: 약정 기간은 어떻게 되나요?
Pronunciation: yak-jeong gi-gan-eun eo-tteo-ke doe-na-yo?
Meaning: What is the contract period? -
Expression: 신청 절차를 알려주세요.
Pronunciation: sin-cheong jeol-cha-reul al-lyeo-ju-se-yo
Meaning: Please tell me the application procedure. -
Expression: 와이파이 공유기도 포함인가요?
Pronunciation: wa-i-pa-i gong-yu-gi-do po-ham-in-ga-yo?
Meaning: Is a Wi-Fi router included? -
Expression: 가입 혜택이 있나요?
Pronunciation: ga-ip hye-taeg-i iss-na-yo?
Meaning: Are there any sign-up benefits (promotions)? -
Expression: 외국인도 신청 가능한가요?
Pronunciation: oe-gug-in-do sin-cheong ga-neung-han-ga-yo?
Meaning: Can foreigners also apply? -
Expression: 필요한 서류가 무엇인가요?
Pronunciation: pir-yo-han seo-ryu-ga mu-eos-in-ga-yo?
Meaning: What documents are required?
Providing Your Information
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Expression: 제 이름은 [Name]입니다.
Pronunciation: je i-reum-eun [Name]-im-ni-da
Meaning: My name is [Name]. -
Expression: 주소는 [Address]입니다.
Pronunciation: ju-so-neun [Address]-im-ni-da
Meaning: The address is [Address]. -
Expression: 연락처는 [Phone Number]입니다.
Pronunciation: yeon-lak-cheo-neun [Phone Number]-im-ni-da
Meaning: My contact number is [Phone Number]. -
Expression: 외국인 등록증 번호는 [ARC Number]입니다.
Pronunciation: oe-gug-in deung-rok-jeung beon-ho-neun [ARC Number]-im-ni-da
Meaning: My Alien Registration Card number is [ARC Number]. -
Expression: 이메일 주소는 [Email]입니다.
Pronunciation: i-me-il ju-so-neun [Email]-im-ni-da
Meaning: My email address is [Email]. -
Expression: 생년월일은 [Date of Birth]입니다.
Pronunciation: saeng-nyeon-wor-il-eun [Date of Birth]-im-ni-da
Meaning: My date of birth is [Date of Birth]. (Use YYYY년 MM월 DD일 format) -
Expression: 자동 이체할 은행 계좌번호 알려드릴게요.
Pronunciation: ja-dong i-che-hal eun-haeng gye-jwa-beon-ho al-lyeo-deu-ril-ge-yo
Meaning: I’ll give you the bank account number for automatic payment withdrawal. -
Expression: 신분증 사본을 보내야 하나요?
Pronunciation: sin-bun-jjeung sa-bon-eul bo-nae-ya ha-na-yo?
Meaning: Do I need to send a copy of my ID (ARC)? -
Expression: 정보 확인 부탁드립니다.
Pronunciation: jeong-bo hwa-gin bu-tak-deu-rim-ni-da
Meaning: Please confirm the information. -
Expression: 모든 정보가 정확합니다.
Pronunciation: mo-deun jeong-bo-ga jeong-hwak-ham-ni-da
Meaning: All the information is correct. -
Expression: 신청 완료된 건가요?
Pronunciation: sin-cheong wan-ryo-doen geon-ga-yo?
Meaning: Is the application complete now? -
Expression: 다음 절차는 무엇인가요?
Pronunciation: da-eum jeol-cha-neun mu-eos-in-ga-yo?
Meaning: What is the next step?
Scheduling the Installation
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Expression: 설치는 언제 가능한가요?
Pronunciation: seol-chi-neun eon-je ga-neung-han-ga-yo?
Meaning: When is installation possible? -
Expression: 가장 빠른 날짜로 예약해 주세요.
Pronunciation: ga-jang ppa-reun nal-jja-ro ye-yak-hae ju-se-yo
Meaning: Please schedule it for the earliest possible date. -
Expression: [Date] [Time]에 방문 가능하신가요?
Pronunciation: [Date] [Time]-e bang-mun ga-neung-ha-sin-ga-yo?
Meaning: Can the technician visit on [Date] at [Time]? (e.g., 10월 25일 오전에 – o-wol i-sib-o-il o-jeon-e – on October 25th morning) -
Expression: 평일 오후에 시간이 괜찮습니다.
Pronunciation: pyeong-il o-hu-e si-gan-i gwaen-chan-seum-ni-da
Meaning: I am available on weekday afternoons. -
Expression: 주말에도 설치가 가능한가요?
Pronunciation: ju-mar-e-do seol-chi-ga ga-neung-han-ga-yo?
Meaning: Is installation possible on weekends? -
Expression: 설치 기사님 방문 전에 연락 주시나요?
Pronunciation: seol-chi gi-sa-nim bang-mun jeon-e yeon-lak ju-si-na-yo?
Meaning: Will the installation technician call before visiting? -
Expression: 설치 시간은 얼마나 걸리나요?
Pronunciation: seol-chi si-gan-eun eol-ma-na geol-li-na-yo?
Meaning: How long does the installation take? -
Expression: 그 날짜는 시간이 안 됩니다. 다른 날짜는 없나요?
Pronunciation: geu nal-jja-neun si-gan-i an doem-ni-da. da-reun nal-jja-neun eops-na-yo?
Meaning: I’m not available on that date. Are there any other dates? -
Expression: 설치 일정을 변경하고 싶습니다.
Pronunciation: seol-chi il-jeong-eul byeon-gyeong-ha-go sip-seum-ni-da
Meaning: I would like to change the installation schedule. -
Expression: 예약 확인 문자를 보내주세요.
Pronunciation: ye-yak hwa-gin mun-ja-reul bo-nae-ju-se-yo
Meaning: Please send a confirmation text message for the appointment. -
Expression: 방문 전에 미리 전화 주세요.
Pronunciation: bang-mun jeon-e mi-ri jeon-hwa ju-se-yo
Meaning: Please call me before visiting. -
Expression: 설치 당일에 제가 집에 있어야 하나요?
Pronunciation: seol-chi dang-ir-e je-ga jib-e iss-eo-ya ha-na-yo?
Meaning: Do I need to be home on the installation day?
Korean Culture Notes
Required Documents: As a foreigner, you will almost always need your Alien Registration Card (ARC, 외국인 등록증 – oe-gug-in deung-rok-jeung) to sign up for internet services. Some providers might also require a Korean bank account for automatic monthly payments (자동 이체 – ja-dong i-che).
Contract Periods (약정 기간 – Yakjeong Gigan): Most internet plans in Korea come with contract periods, typically 1 to 3 years. Be sure to understand the length (약정 기간 – yak-jeong gi-gan) and any penalties (위약금 – wi-yak-geum) for early termination before signing up.
Installation Speed: Korea’s “palli-palli” (빨리 빨리 – ppal-li ppal-li, hurry hurry) culture often extends to services. Internet installation can sometimes be scheduled very quickly, even the next day. However, always confirm the schedule and technician’s arrival time.
Technician Visit (기사님 방문 – Gisanim Bangmun): It’s common for the installation technician (설치 기사님 – seol-chi gi-sa-nim) to call shortly before arriving. While not mandatory, offering a simple beverage like water or juice can be seen as a polite gesture.
Bundled Services: Internet providers often try to bundle services like TV, home phone, or mobile phone plans for discounts. Be clear about whether you want only internet (인터넷만 신청하고 싶어요 – in-teo-net-man sin-cheong-ha-go sip-eo-yo) or are interested in bundles (결합 상품 – gyeol-hap sang-pum).
Real Conversation Example
Situation: Alex, a foreigner who just moved into a new apartment, calls an internet service provider (ISP) to request installation.
Roles: A: Alex (Customer), B: ISP Representative (상담원 – sang-dam-won)
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Expression: B: 네, [ISP Name] 고객센터입니다. 무엇을 도와드릴까요?
Pronunciation: ne, [ISP Name] go-gaek-sen-teo-im-ni-da. mu-eos-eul do-wa-deu-ril-kka-yo?
Meaning: Yes, this is the [ISP Name] customer center. How may I help you? -
Expression: A: 안녕하세요, 새로 이사왔는데 인터넷 설치 문의하려고 전화했어요.
Pronunciation: an-nyeong-ha-se-yo, sae-ro i-sa-wass-neun-de in-teo-net seol-chi mun-ui-ha-ryeo-go jeon-hwa-haess-eo-yo.
Meaning: Hello, I just moved and I’m calling to inquire about internet installation. -
Expression: B: 네, 고객님. 설치 원하시는 주소가 어떻게 되시나요?
Pronunciation: ne, go-gaeng-nim. seol-chi won-ha-si-neun ju-so-ga eo-tteo-ke doe-si-na-yo?
Meaning: Yes, customer. What is the address where you want the installation? -
Expression: A: 주소는 [Alex’s Full Address]입니다. 여기 설치 가능한가요?
Pronunciation: ju-so-neun [Alex’s Full Address]-im-ni-da. yeo-gi seol-chi ga-neung-han-ga-yo?
Meaning: The address is [Alex’s Full Address]. Is installation possible here? -
Expression: B: 잠시만요… 네, 고객님 주소지에는 저희 기가 인터넷 설치 가능합니다. 어떤 상품으로 하시겠어요?
Pronunciation: jam-si-man-yo… ne, go-gaeng-nim ju-so-ji-e-neun jeo-hui gi-ga in-teo-net seol-chi ga-neung-ham-ni-da. eo-tteon sang-pum-eu-ro ha-si-gess-eo-yo?
Meaning: One moment… Yes, our Giga internet is available at your address. Which plan would you like? -
Expression: A: 가장 빠른 속도로 하고 싶어요. 월 요금이랑 약정 기간 알려주세요.
Pronunciation: ga-jang ppa-reun sok-do-ro ha-go sip-eo-yo. wol yo-geum-i-rang yak-jeong gi-gan al-lyeo-ju-se-yo.
Meaning: I’d like the fastest speed. Please tell me the monthly fee and the contract period. -
Expression: B: 네, 1기가 상품은 월 [Amount]원이고, 3년 약정입니다. 설치비는 첫 달 요금에 포함됩니다. 괜찮으신가요?
Pronunciation: ne, il-gi-ga sang-pum-eun wol [Amount]-won-i-go, sam-nyeon yak-jeong-im-ni-da. seol-chi-bi-neun cheot dal yo-geum-e po-ham-doem-ni-da. gwaen-chan-eu-sin-ga-yo?
Meaning: Yes, the 1 Giga plan is [Amount] won per month with a 3-year contract. The installation fee is included in the first month’s bill. Is that okay? -
Expression: A: 네, 좋아요. 그럼 신청할게요. 외국인인데 필요한 서류가 있나요?
Pronunciation: ne, jo-a-yo. geu-reom sin-cheong-hal-ge-yo. oe-gug-in-in-de pir-yo-han seo-ryu-ga iss-na-yo?
Meaning: Yes, that’s good. I’ll apply then. I’m a foreigner, are there any required documents? -
Expression: B: 외국인 등록증 번호와 국내 은행 계좌번호가 필요합니다. 알려주시겠어요?
Pronunciation: oe-gug-in deung-rok-jeung beon-ho-wa gung-nae eun-haeng gye-jwa-beon-ho-ga pir-yo-ham-ni-da. al-lyeo-ju-si-gess-eo-yo?
Meaning: We need your Alien Registration Card number and a Korean bank account number. Could you please provide them? -
Expression: A: 네. 외국인 등록증 번호는 [ARC Number]이고, 계좌번호는 [Bank Name] [Account Number]입니다.
Pronunciation: ne. oe-gug-in deung-rok-jeung beon-ho-neun [ARC Number]-i-go, gye-jwa-beon-ho-neun [Bank Name] [Account Number]-im-ni-da.
Meaning: Yes. My ARC number is [ARC Number], and the account number is [Bank Name] [Account Number]. -
Expression: B: 감사합니다. 그럼 설치 희망 날짜가 있으신가요? 가장 빠른 날짜는 내일 오후입니다.
Pronunciation: gam-sa-ham-ni-da. geu-reom seol-chi hui-mang nal-jja-ga iss-eu-sin-ga-yo? ga-jang ppa-reun nal-jja-neun nae-il o-hu-im-ni-da.
Meaning: Thank you. Do you have a preferred installation date? The earliest available date is tomorrow afternoon. -
Expression: A: 내일 오후 괜찮아요! 그럼 내일 오후로 예약해 주세요.
Pronunciation: nae-il o-hu gwaen-chan-a-yo! geu-reom nae-il o-hu-ro ye-yak-hae ju-se-yo.
Meaning: Tomorrow afternoon is fine! Please schedule it for tomorrow afternoon then. -
Expression: B: 네, 내일 오후로 예약되었습니다. 기사님이 방문 전에 연락드릴 겁니다.
Pronunciation: ne, nae-il o-hu-ro ye-yak-doe-eoss-seum-ni-da. gi-sa-nim-i bang-mun jeon-e yeon-lak-deu-ril geom-ni-da.
Meaning: Okay, it’s scheduled for tomorrow afternoon. The technician will contact you before visiting. -
Expression: A: 감사합니다!
Pronunciation: gam-sa-ham-ni-da!
Meaning: Thank you!
Practice Tips
Getting your internet set up is essential, so practicing these phrases is key! Try role-playing the conversation with a friend or language partner~ Prepare your address, ARC number, and bank details beforehand so you can provide them smoothly when asked.
Listen carefully to the representative, especially regarding plan details, fees, and contract terms. Don’t hesitate to ask them to repeat something if you didn’t understand (다시 한번 말씀해 주시겠어요? – da-si han-beon mal-sseum-hae ju-si-gess-eo-yo?). You’ve got this! Good luck getting connected! 화이팅!
