Losing a credit card can be stressful, especially when you’re in a foreign country. This guide provides essential Korean phrases and vocabulary needed to report a lost credit card (신용카드 분실 신고하기 – sin-yong-ka-deu bun-sil sin-go-ha-gi) quickly and efficiently in Korea. Knowing these expressions will help you secure your account and arrange for a replacement card with less difficulty.
Table Of Content
Core Expression
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Expression: 신용카드 분실 신고
Pronunciation: sin-yong-ka-deu bun-sil sin-go
Meaning: Lost credit card report (The act of reporting a lost credit card)
Essential Vocabulary
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Expression: 신용카드
Pronunciation: sin-yong-ka-deu
Meaning: Credit card -
Expression: 체크카드
Pronunciation: che-keu-ka-deu
Meaning: Debit card (Check card) -
Expression: 분실
Pronunciation: bun-sil
Meaning: Loss (of an item) -
Expression: 신고
Pronunciation: sin-go
Meaning: Report, declaration -
Expression: 잃어버리다
Pronunciation: il-eo-beo-ri-da
Meaning: To lose (an item) -
Expression: 정지
Pronunciation: jeong-ji
Meaning: Stop, suspension, cancellation (of a card) -
Expression: 재발급
Pronunciation: jae-bal-geup
Meaning: Reissuance (of a card) -
Expression: 고객센터
Pronunciation: go-gaek-sen-teo
Meaning: Customer service center -
Expression: 상담원
Pronunciation: sang-dam-won
Meaning: Customer service representative, agent -
Expression: 본인 확인
Pronunciation: bon-in hwa-gin
Meaning: Identity verification -
Expression: 카드 번호
Pronunciation: ka-deu beon-ho
Meaning: Card number -
Expression: 주민등록번호
Pronunciation: ju-min-deung-rok-beon-ho
Meaning: Resident registration number (Korean ID number)
Initiating the Report
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Expression: 신용카드를 잃어버렸어요.
Pronunciation: sin-yong-ka-deu-reul il-eo-beo-ryeoss-eo-yo.
Meaning: I lost my credit card. -
Expression: 카드 분실 신고 좀 하려고요.
Pronunciation: ka-deu bun-sil sin-go jom ha-ryeo-go-yo.
Meaning: I’d like to report a lost card. -
Expression: 카드 분실 신고 때문에 전화했어요.
Pronunciation: ka-deu bun-sil sin-go ttae-mun-e jeon-hwa-haess-eo-yo.
Meaning: I’m calling because I need to report a lost card. -
Expression: 카드를 정지해 주세요.
Pronunciation: ka-deu-reul jeong-ji-hae ju-se-yo.
Meaning: Please cancel/suspend the card. -
Expression: 분실 신고 접수 부탁드립니다.
Pronunciation: bun-sil sin-go jeop-su bu-tak-deu-rim-ni-da.
Meaning: Please process the lost card report. -
Expression: 제 카드가 없어진 것 같아요.
Pronunciation: je ka-deu-ga eops-eo-jin geot gat-a-yo.
Meaning: I think my card is missing. -
Expression: 외국인인데 카드를 잃어버렸습니다.
Pronunciation: oe-gug-in-in-de ka-deu-reul il-eo-beo-ryeoss-seum-ni-da.
Meaning: I am a foreigner and I lost my card. -
Expression: 지금 바로 카드 사용을 막아주세요.
Pronunciation: ji-geum ba-ro ka-deu sa-yong-eul mag-a-ju-se-yo.
Meaning: Please block the card usage immediately. -
Expression: 분실 신고는 어떻게 하나요?
Pronunciation: bun-sil sin-go-neun eo-tteo-ke ha-na-yo?
Meaning: How do I report it as lost? -
Expression: 고객센터에 연결해 주세요.
Pronunciation: go-gaek-sen-teo-e yeon-gyeol-hae ju-se-yo.
Meaning: Please connect me to the customer center.
Providing Details and Answering Questions
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Expression: 언제 잃어버렸는지 정확히 모르겠어요.
Pronunciation: eon-je il-eo-beo-ryeonn-neun-ji jeong-hwak-hi mo-reu-gess-eo-yo.
Meaning: I’m not sure exactly when I lost it. -
Expression: 어제 저녁쯤 잃어버린 것 같아요.
Pronunciation: eo-je jeo-nyeok-jjeum il-eo-beo-rin geot gat-a-yo.
Meaning: I think I lost it around yesterday evening. -
Expression: 마지막으로 사용한 곳은 [장소]였어요.
Pronunciation: ma-ji-mak-eu-ro sa-yong-han gos-eun [jang-so]-yeoss-eo-yo.
Meaning: The last place I used it was [Place]. (e.g., 식당 – sik-dang – restaurant) -
Expression: 제 이름은 [이름]입니다.
Pronunciation: je i-reum-eun [i-reum]-im-ni-da.
Meaning: My name is [Name]. -
Expression: 제 카드 번호는 [번호]입니다. (아는 경우)
Pronunciation: je ka-deu beon-ho-neun [beon-ho]-im-ni-da. (a-neun gyeong-u)
Meaning: My card number is [Number]. (If you know it) -
Expression: 카드 번호는 잘 모르겠어요.
Pronunciation: ka-deu beon-ho-neun jal mo-reu-gess-eo-yo.
Meaning: I don’t know the card number well. -
Expression: 본인 확인을 위해 무엇이 필요한가요?
Pronunciation: bon-in hwa-gin-eul wi-hae mu-eos-i pil-yo-han-ga-yo?
Meaning: What do you need for identity verification? -
Expression: 외국인 등록증 번호는 [번호]입니다.
Pronunciation: oe-gug-in deung-rok-jjeung beon-ho-neun [beon-ho]-im-ni-da.
Meaning: My Alien Registration Card number is [Number]. -
Expression: 네, 맞습니다.
Pronunciation: ne, mat-seum-ni-da.
Meaning: Yes, that’s correct. -
Expression: 아니요, 틀립니다.
Pronunciation: a-ni-yo, teul-lim-ni-da.
Meaning: No, that’s incorrect. -
Expression: 다시 한번 말씀해 주시겠어요?
Pronunciation: da-si han-beon mal-sseum-hae ju-si-gess-eo-yo?
Meaning: Could you please say that again? -
Expression: 천천히 말씀해 주세요.
Pronunciation: cheon-cheon-hi mal-sseum-hae ju-se-yo.
Meaning: Please speak slowly.
Asking About Next Steps
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Expression: 카드는 정지되었나요?
Pronunciation: ka-deu-neun jeong-ji-doe-eonn-na-yo?
Meaning: Has the card been suspended? -
Expression: 분실 신고가 접수되었는지 확인해 주세요.
Pronunciation: bun-sil sin-go-ga jeop-su-doe-eonn-neun-ji hwa-gin-hae ju-se-yo.
Meaning: Please confirm if the lost report has been filed. -
Expression: 카드 재발급은 어떻게 신청하나요?
Pronunciation: ka-deu jae-bal-geub-eun eo-tteo-ke sin-cheong-ha-na-yo?
Meaning: How do I apply for a card reissuance? -
Expression: 새 카드는 언제쯤 받을 수 있나요?
Pronunciation: sae ka-deu-neun eon-je-jjeum bad-eul su inn-na-yo?
Meaning: About when can I receive the new card? -
Expression: 재발급 수수료가 있나요?
Pronunciation: jae-bal-geup su-su-ryo-ga inn-na-yo?
Meaning: Is there a reissuance fee? -
Expression: 카드를 찾으면 어떻게 해야 하나요?
Pronunciation: ka-deu-reul chaj-eu-myeon eo-tteo-ke hae-ya ha-na-yo?
Meaning: What should I do if I find the card? -
Expression: 임시 카드를 발급받을 수 있나요?
Pronunciation: im-si ka-deu-reul bal-geup-bad-eul su inn-na-yo?
Meaning: Can I get a temporary card issued? -
Expression: 제가 직접 은행에 가야 하나요?
Pronunciation: je-ga jik-jeop eun-haeng-e ga-ya ha-na-yo?
Meaning: Do I need to go to the bank in person? -
Expression: 다른 필요한 절차가 있나요?
Pronunciation: da-reun pil-yo-han jeol-cha-ga inn-na-yo?
Meaning: Are there any other necessary procedures? -
Expression: 분실 신고 확인서를 받을 수 있을까요?
Pronunciation: bun-sil sin-go hwa-gin-seo-reul bad-eul su iss-eul-kka-yo?
Meaning: Can I get a confirmation document for the lost report?
Korean Culture Notes
Act Quickly: In Korea, it’s crucial to report a lost or stolen card immediately. Most banks and card companies have 24/7 hotlines (분실 신고 센터 – bun-sil sin-go sen-teo) specifically for this purpose. Quick reporting minimizes the risk of fraudulent use.
Use Banking Apps: Many Korean banks have sophisticated mobile apps that allow users to temporarily suspend or report a lost card directly through the app. If you have set this up, it can often be the fastest method.
Have Information Ready: When calling, be prepared to provide personal information for verification. This usually includes your name, date of birth, and potentially your Alien Registration Number (외국인등록번호 – oe-gug-in-deung-rok-beon-ho) or passport number if you are a foreigner. Knowing the last 4 digits of your card number can also be helpful, but isn’t always required.
Language Support: While major card companies often have English-speaking representatives available, smaller banks might not. Knowing basic Korean phrases for reporting the loss is highly recommended. You can often request an English-speaking agent by saying “영어 상담원 연결해 주세요” (yeong-eo sang-dam-won yeon-gyeol-hae ju-se-yo).
Card Reissuance: Reissuing a card usually requires visiting a bank branch in person, especially for foreigners, to verify identity again. Delivery to your registered address is also common. Ask about the specific procedure for your bank.
Real Conversation Example
Situation: Alex realizes their credit card is missing and calls the bank’s customer service hotline.
Characters:
A: Alex (Cardholder)
B: 상담원 (sang-dam-won – Customer Service Agent)
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Expression: B: 네, [은행 이름] 고객센터입니다. 무엇을 도와드릴까요?
Pronunciation: ne, [eun-haeng i-reum] go-gaek-sen-teo-im-ni-da. mu-eos-eul do-wa-deu-ril-kka-yo?
Meaning: Yes, this is [Bank Name] Customer Service. How may I help you? -
Expression: A: 안녕하세요, 신용카드를 잃어버려서 분실 신고 좀 하려고요.
Pronunciation: an-nyeong-ha-se-yo, sin-yong-ka-deu-reul il-eo-beo-ryeo-seo bun-sil sin-go jom ha-ryeo-go-yo.
Meaning: Hello, I lost my credit card and would like to report it missing. -
Expression: B: 네, 알겠습니다. 본인 확인을 위해 성함과 생년월일을 말씀해 주시겠어요?
Pronunciation: ne, al-gess-seum-ni-da. bon-in hwa-gin-eul wi-hae seong-ham-gwa saeng-nyeon-wor-il-eul mal-sseum-hae ju-si-gess-eo-yo?
Meaning: Yes, I understand. For identity verification, could you please tell me your name and date of birth? -
Expression: A: 제 이름은 알렉스이고, 생년월일은 [생년월일]입니다.
Pronunciation: je i-reum-eun al-lek-seu-i-go, saeng-nyeon-wor-il-eun [saeng-nyeon-wor-il]-im-ni-da.
Meaning: My name is Alex, and my date of birth is [Date of Birth]. -
Expression: B: 네, 확인되었습니다. 카드를 즉시 정지해 드릴까요?
Pronunciation: ne, hwa-gin-doe-eoss-seum-ni-da. ka-deu-reul jeuk-si jeong-ji-hae deu-ril-kka-yo?
Meaning: Yes, verified. Shall I suspend the card immediately? -
Expression: A: 네, 바로 정지해 주세요.
Pronunciation: ne, ba-ro jeong-ji-hae ju-se-yo.
Meaning: Yes, please suspend it right away. -
Expression: B: 처리되었습니다. 카드 재발급도 원하시면 신청 도와드릴 수 있습니다.
Pronunciation: cheo-ri-doe-eoss-seum-ni-da. ka-deu jae-bal-geup-do won-ha-si-myeon sin-cheong do-wa-deu-ril su iss-seum-ni-da.
Meaning: It has been processed. If you’d also like card reissuance, I can help you apply. -
Expression: A: 네, 재발급 신청하고 싶어요. 어떻게 하면 되나요?
Pronunciation: ne, jae-bal-geup sin-cheong-ha-go sip-eo-yo. eo-tteo-ke ha-myeon doe-na-yo?
Meaning: Yes, I’d like to apply for reissuance. How do I do that? -
Expression: B: 가까운 지점에 방문하시거나 저희 앱을 통해 신청 가능합니다. 어떤 방법이 편하신가요?
Pronunciation: ga-kka-un ji-jeom-e bang-mun-ha-si-geo-na jeo-hui aeb-eul tong-hae sin-cheong ga-neung-ham-ni-da. eo-tteon bang-beob-i pyeon-ha-sin-ga-yo?
Meaning: You can visit a nearby branch or apply through our app. Which method is convenient for you? -
Expression: A: 앱으로 신청할게요. 감사합니다!
Pronunciation: aeb-eu-ro sin-cheong-hal-kke-yo. gam-sa-ham-ni-da!
Meaning: I’ll apply through the app. Thank you!
Practice Tips
Dealing with a lost card is never fun, but knowing these phrases can make the process much smoother! Try practicing the core phrases like “신용카드를 잃어버렸어요” (sin-yong-ka-deu-reul il-eo-beo-ryeoss-eo-yo) and “카드 정지해 주세요” (ka-deu jeong-ji-hae ju-se-yo) out loud. Role-play the conversation example with a friend or language partner~ It’s also helpful to memorize key vocabulary like 분실 신고 (bun-sil sin-go) and 재발급 (jae-bal-geup). Keep practicing, and you’ll be prepared if this situation ever arises! 화이팅! (hwa-i-ting! – Fighting!/You can do it!)
