Managing subscriptions is a common task, and knowing how to cancel them in Korean is essential if you’re using services in Korea or interacting with Korean companies. This guide provides the necessary vocabulary and phrases to help you navigate the process of cancelling subscription services, whether online or through customer support.
Table Of Content
Core Expression
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Expression: 구독 취소
Pronunciation: gu-dok chwi-so
Meaning: Subscription cancellation
Basic Cancellation Phrases
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Expression: 구독을 취소하고 싶어요.
Pronunciation: gu-dok-eul chwi-so-ha-go sip-eo-yo.
Meaning: I want to cancel my subscription. -
Expression: 구독 취소는 어떻게 하나요?
Pronunciation: gu-dok chwi-so-neun eo-tteo-ke ha-na-yo?
Meaning: How do I cancel the subscription? -
Expression: 서비스 해지를 원합니다.
Pronunciation: seo-bi-seu hae-ji-reul won-ham-ni-da.
Meaning: I want to terminate the service. -
Expression: 자동 결제를 취소해 주세요.
Pronunciation: ja-dong gyeol-je-reul chwi-so-hae ju-se-yo.
Meaning: Please cancel the automatic payment. -
Expression: 멤버십을 해지하고 싶습니다.
Pronunciation: mem-beo-sip-eul hae-ji-ha-go sip-seum-ni-da.
Meaning: I would like to cancel my membership. -
Expression: 취소 절차를 알려주세요.
Pronunciation: chwi-so jeol-cha-reul al-lyeo-ju-se-yo.
Meaning: Please tell me the cancellation procedure. -
Expression: 웹사이트에서 취소할 수 있나요?
Pronunciation: wep-sa-i-teu-e-seo chwi-so-hal su it-na-yo?
Meaning: Can I cancel it on the website? -
Expression: 고객센터에 전화해야 하나요?
Pronunciation: go-gaek-sen-teo-e jeon-hwa-hae-ya ha-na-yo?
Meaning: Do I need to call customer service? -
Expression: 취소 버튼이 어디에 있나요?
Pronunciation: chwi-so beo-teun-i eo-di-e it-na-yo?
Meaning: Where is the cancel button? -
Expression: 다음 달부터 취소하고 싶습니다.
Pronunciation: da-eum dal-bu-teo chwi-so-ha-go sip-seum-ni-da.
Meaning: I want to cancel starting next month. -
Expression: 즉시 취소 가능한가요?
Pronunciation: jeuk-si chwi-so ga-neung-han-ga-yo?
Meaning: Is immediate cancellation possible? -
Expression: 계정을 삭제하고 싶어요.
Pronunciation: gye-jeong-eul sak-je-ha-go sip-eo-yo.
Meaning: I want to delete my account.
Explaining Your Reason for Cancellation
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Expression: 더 이상 이 서비스가 필요하지 않아요.
Pronunciation: deo i-sang i seo-bi-seu-ga pil-yo-ha-ji an-a-yo.
Meaning: I no longer need this service. -
Expression: 요금이 너무 비싸서 취소하려고 합니다.
Pronunciation: yo-geum-i neo-mu bi-ssa-seo chwi-so-ha-ryeo-go ham-ni-da.
Meaning: I’m cancelling because the fee is too expensive. -
Expression: 다른 서비스로 바꾸려고 합니다.
Pronunciation: da-reun seo-bi-seu-ro ba-kku-ryeo-go ham-ni-da.
Meaning: I intend to switch to another service. -
Expression: 서비스를 거의 사용하지 않아서요.
Pronunciation: seo-bi-seu-reul geo-ui sa-yong-ha-ji an-a-seo-yo.
Meaning: Because I hardly use the service. -
Expression: 기술적인 문제가 많아서 취소합니다.
Pronunciation: gi-sul-jeok-in mun-je-ga man-a-seo chwi-so-ham-ni-da.
Meaning: I’m cancelling because there are many technical issues. -
Expression: 고객 지원이 만족스럽지 못했습니다.
Pronunciation: go-gaek ji-won-i man-jok-seu-reop-ji mot-haet-seum-ni-da.
Meaning: The customer support was unsatisfactory. -
Expression: 개인적인 사정으로 취소합니다.
Pronunciation: gae-in-jeok-in sa-jeong-eu-ro chwi-so-ham-ni-da.
Meaning: I am cancelling due to personal reasons. -
Expression: 해외로 이주하게 되었습니다.
Pronunciation: hae-oe-ro i-ju-ha-ge doe-eot-seum-ni-da.
Meaning: I am moving abroad. -
Expression: 무료 체험 기간 후에 취소하는 것입니다.
Pronunciation: mu-ryo che-heom gi-gan hu-e chwi-so-ha-neun geot-im-ni-da.
Meaning: I am cancelling after the free trial period. -
Expression: 서비스 내용이 기대와 달랐습니다.
Pronunciation: seo-bi-seu nae-yong-i gi-dae-wa dal-lat-seum-ni-da.
Meaning: The service content was different from my expectations.
Confirming Cancellation and Refunds
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Expression: 구독 취소가 완료되었나요?
Pronunciation: gu-dok chwi-so-ga wan-ryo-doe-eot-na-yo?
Meaning: Has the subscription cancellation been completed? -
Expression: 취소 확인 이메일을 보내주세요.
Pronunciation: chwi-so hwa-gin i-me-il-eul bo-nae-ju-se-yo.
Meaning: Please send a cancellation confirmation email. -
Expression: 환불 규정이 어떻게 되나요?
Pronunciation: hwan-bul gyu-jeong-i eo-tteo-ke doe-na-yo?
Meaning: What is the refund policy? -
Expression: 남은 기간에 대해 환불받을 수 있나요?
Pronunciation: nam-eun gi-gan-e dae-hae hwan-bul-bad-eul su it-na-yo?
Meaning: Can I get a refund for the remaining period? -
Expression: 언제 환불되나요?
Pronunciation: eon-je hwan-bul-doe-na-yo?
Meaning: When will the refund be processed? -
Expression: 마지막 청구일은 언제인가요?
Pronunciation: ma-ji-mak cheong-gu-il-eun eon-je-in-ga-yo?
Meaning: When is the last billing date? -
Expression: 더 이상 청구되지 않는 거죠?
Pronunciation: deo i-sang cheong-gu-doe-ji an-neun geo-jyo?
Meaning: I won’t be charged anymore, right? -
Expression: 위약금이 있나요?
Pronunciation: wi-yak-geum-i it-na-yo?
Meaning: Is there a cancellation penalty fee? -
Expression: 취소 처리가 되었는지 확인하고 싶습니다.
Pronunciation: chwi-so cheo-ri-ga doe-eot-neun-ji hwa-gin-ha-go sip-seum-ni-da.
Meaning: I want to confirm that the cancellation has been processed. -
Expression: 제 계정에 취소 내역이 보이지 않습니다.
Pronunciation: je gye-jeong-e chwi-so nae-yeok-i bo-i-ji an-seum-ni-da.
Meaning: The cancellation history doesn’t appear in my account.
Cultural Tips
Check Terms and Conditions: Before subscribing to any service in Korea, carefully read the terms and conditions (이용 약관 – i-yong yak-gwan), especially regarding cancellation policies and potential penalties (위약금 – wi-yak-geum). Some contracts may have minimum subscription periods.
Online vs. Phone Cancellation: While many modern services allow online cancellation, some older or more traditional services might require you to call customer service (고객센터 – go-gaek-sen-teo) or even visit a physical branch for cancellation. Be prepared for either possibility.
Persistence May Be Needed: Sometimes, customer service representatives might try to persuade you to keep the subscription by offering discounts or alternative plans. Be polite but firm (단호하게 – dan-ho-ha-ge) if you are certain about cancelling.
Confirmation is Key: Always ask for confirmation of your cancellation, whether it’s a confirmation number, an email, or a message on the website. Keep this confirmation for your records in case of future billing errors.
Language Barrier: If you’re not confident in your Korean skills, consider asking a Korean-speaking friend for help, especially if you need to call customer service. Alternatively, check if the company offers English support.
Real Conversation Example
Situation: A customer (A) calls customer service (B) to cancel their monthly streaming service subscription.
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Expression: B: 네, 고객님, 무엇을 도와드릴까요?
Pronunciation: ne, go-gaeng-nim, mu-eos-eul do-wa-deu-ril-kka-yo?
Meaning: B: Yes, customer, how may I help you? -
Expression: A: 안녕하세요, 현재 이용 중인 스트리밍 서비스 구독을 취소하고 싶어서 전화드렸습니다.
Pronunciation: an-nyeong-ha-se-yo, hyeon-jae i-yong jung-in seu-teu-ri-ming seo-bi-seu gu-dok-eul chwi-so-ha-go sip-eo-seo jeon-hwa-deu-ryeot-seum-ni-da.
Meaning: A: Hello, I’m calling because I want to cancel the streaming service subscription I’m currently using. -
Expression: B: 네, 고객님 성함과 연락처 확인 부탁드립니다. [확인 후] 구독 취소를 원하시는 특별한 이유가 있으실까요?
Pronunciation: ne, go-gaeng-nim seong-ham-gwa yeol-lak-cheo hwa-gin bu-tak-deu-rim-ni-da. [hwa-gin hu] gu-dok chwi-so-reul won-ha-si-neun teuk-byeol-han i-yu-ga i-sseu-sil-kka-yo?
Meaning: B: Yes, could I please confirm your name and contact number? [After confirmation] Is there a particular reason you wish to cancel the subscription? -
Expression: A: 네, 요즘 서비스를 거의 사용하지 않아서요.
Pronunciation: ne, yo-jeum seo-bi-seu-reul geo-ui sa-yong-ha-ji an-a-seo-yo.
Meaning: A: Yes, it’s because I hardly use the service these days. -
Expression: B: 알겠습니다. 취소 처리 도와드리겠습니다. 다음 결제일 전에 취소되므로 추가 요금은 발생하지 않습니다. 잠시만 기다려주세요.
Pronunciation: al-get-seum-ni-da. chwi-so cheo-ri do-wa-deu-ri-get-seum-ni-da. da-eum gyeol-je-il jeon-e chwi-so-doe-meu-ro chu-ga yo-geum-eun bal-saeng-ha-ji an-seum-ni-da. jam-si-man gi-da-ryeo-ju-se-yo.
Meaning: B: I understand. I will help you with the cancellation process. It will be cancelled before the next payment date, so no additional charges will occur. Please wait a moment. -
Expression: B: 네, 고객님. 구독 취소 처리가 완료되었습니다. 확인 이메일을 보내드렸으니 확인 부탁드립니다.
Pronunciation: ne, go-gaeng-nim. gu-dok chwi-so cheo-ri-ga wan-ryo-doe-eot-seum-ni-da. hwa-gin i-me-il-eul bo-nae-deu-ryeot-seu-ni hwa-gin bu-tak-deu-rim-ni-da.
Meaning: B: Okay, customer. Your subscription cancellation has been completed. I have sent a confirmation email, so please check it. -
Expression: A: 네, 감사합니다. 수고하세요.
Pronunciation: ne, gam-sa-ham-ni-da. su-go-ha-se-yo.
Meaning: A: Okay, thank you. Have a good day.
Practice Tips
Cancelling subscriptions can sometimes feel a bit tricky, especially in a foreign language! Try role-playing the conversation example with a friend or language partner~. Review the terms and conditions of any service you sign up for in Korea, paying attention to the cancellation (취소 – chwi-so) or termination (해지 – hae-ji) clauses. Familiarize yourself with the phrases for confirming cancellation and asking about refunds (환불 – hwan-bul) just in case! Fighting! (화이팅! – hwa-i-ting!)
