Understanding warranty information is crucial when purchasing electronics or appliances in Korea. This guide provides essential Korean phrases for shoppers asking store clerks about the warranty details for items like a new electric kettle, ensuring you know the terms of your purchase and how to handle potential issues.
Table Of Content
Core Expression
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Expression: 보증
Pronunciation: bo-jeung
Meaning: Warranty / Guarantee
Asking About the Warranty
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Expression: 이 전기 주전자 보증 기간이 어떻게 되나요?
Pronunciation: i jeon-gi ju-jeon-ja bo-jeung gi-gan-i eo-tteo-ke doe-na-yo?
Meaning: What is the warranty period for this electric kettle? -
Expression: 보증서가 포함되어 있나요?
Pronunciation: bo-jeung-seo-ga po-ham-doe-eo it-na-yo?
Meaning: Is a warranty card included? -
Expression: 무상 수리 기간은 얼마 동안인가요?
Pronunciation: mu-sang su-ri gi-gan-eun eol-ma dong-an-in-ga-yo?
Meaning: How long is the free repair period? -
Expression: 보증 조건이 어떻게 되나요?
Pronunciation: bo-jeung jo-geon-i eo-tteo-ke doe-na-yo?
Meaning: What are the warranty conditions? -
Expression: 이 제품은 보증이 되나요?
Pronunciation: i je-pum-eun bo-jeung-i doe-na-yo?
Meaning: Is this product covered by warranty? -
Expression: 보증 기간은 1년인가요?
Pronunciation: bo-jeung gi-gan-eun il-nyeon-in-ga-yo?
Meaning: Is the warranty period one year? -
Expression: 고장 나면 어떻게 해야 하나요?
Pronunciation: go-jang na-myeon eo-tteo-ke hae-ya ha-na-yo?
Meaning: What should I do if it breaks down? -
Expression: 수리는 어디서 받을 수 있나요?
Pronunciation: su-ri-neun eo-di-seo ba-deul su it-na-yo?
Meaning: Where can I get it repaired? -
Expression: 영수증이 꼭 필요한가요?
Pronunciation: yeong-su-jeung-i kkok pil-yo-han-ga-yo?
Meaning: Is the receipt absolutely necessary? -
Expression: 보증서 좀 보여주시겠어요?
Pronunciation: bo-jeung-seo jom bo-yeo-ju-si-ge-sseo-yo?
Meaning: Could you show me the warranty card?
Understanding Warranty Details
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Expression: 보증 기간은 구매일로부터 시작됩니다.
Pronunciation: bo-jeung gi-gan-eun gu-mae-il-lo-bu-teo si-jak-doem-ni-da.
Meaning: The warranty period starts from the date of purchase. -
Expression: 고객 과실은 보증 대상에서 제외됩니다.
Pronunciation: go-gaek gwa-sil-eun bo-jeung dae-sang-e-seo je-oe-doem-ni-da.
Meaning: Damage caused by customer negligence is excluded from the warranty. -
Expression: 서비스 센터에 연락해야 합니다.
Pronunciation: seo-bi-seu sen-teo-e yeol-la-kae-ya ham-ni-da.
Meaning: You need to contact the service center. -
Expression: 수리 비용이 발생할 수 있습니다.
Pronunciation: su-ri bi-yong-i bal-saeng-hal su it-seum-ni-da.
Meaning: Repair costs may apply. -
Expression: 제품 등록이 필요한가요?
Pronunciation: je-pum deung-no-gi pil-yo-han-ga-yo?
Meaning: Is product registration required? -
Expression: 보증 기간 내에는 무상 교환/수리가 가능합니다.
Pronunciation: bo-jeung gi-gan nae-e-neun mu-sang gyo-hwan/su-ri-ga ga-neung-ham-ni-da.
Meaning: Free exchange/repair is possible within the warranty period. -
Expression: 보증 연장이 가능한가요?
Pronunciation: bo-jeung yeon-jang-i ga-neung-han-ga-yo?
Meaning: Is it possible to extend the warranty? -
Expression: 해외에서도 보증 서비스를 받을 수 있나요?
Pronunciation: hae-oe-e-seo-do bo-jeung seo-bi-seu-reul ba-deul su it-na-yo?
Meaning: Can I receive warranty service overseas? -
Expression: 보증서와 영수증을 잘 보관하세요.
Pronunciation: bo-jeung-seo-wa yeong-su-jeung-eul jal bo-gwan-ha-se-yo.
Meaning: Please keep the warranty card and receipt safely. -
Expression: 이 부분은 보증이 안 되나요?
Pronunciation: i bu-bun-eun bo-jeung-i an doe-na-yo?
Meaning: Is this part not covered by the warranty?
Related Shopping Vocabulary
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Expression: 전기 주전자
Pronunciation: jeon-gi ju-jeon-ja
Meaning: Electric kettle -
Expression: 영수증
Pronunciation: yeong-su-jeung
Meaning: Receipt -
Expression: 보증서
Pronunciation: bo-jeung-seo
Meaning: Warranty card / Guarantee certificate -
Expression: 수리
Pronunciation: su-ri
Meaning: Repair -
Expression: 교환
Pronunciation: gyo-hwan
Meaning: Exchange -
Expression: 환불
Pronunciation: hwan-bul
Meaning: Refund -
Expression: 고객 센터 / 서비스 센터
Pronunciation: go-gaek sen-teo / seo-bi-seu sen-teo
Meaning: Customer center / Service center -
Expression: 제조사
Pronunciation: je-jo-sa
Meaning: Manufacturer -
Expression: 제품
Pronunciation: je-pum
Meaning: Product -
Expression: 고장
Pronunciation: go-jang
Meaning: Breakdown / Malfunction -
Expression: 구매하다
Pronunciation: gu-mae-ha-da
Meaning: To purchase -
Expression: 직원
Pronunciation: jig-won
Meaning: Staff / Clerk
Korean Culture Notes
Importance of Receipts: In Korea, keeping the original receipt (영수증 – yeong-su-jeung) is extremely important for warranty claims, exchanges, or refunds. Store clerks will almost always ask for it. Some stores might also require the original packaging.
Standard Warranty Period: For most electronics and home appliances, the standard free warranty period (무상 보증 기간 – mu-sang bo-jeung gi-gan) is typically one year from the date of purchase. However, this can vary by product and manufacturer, so always confirm.
Customer Service Centers: Major brands have dedicated service centers (서비스 센터 – seo-bi-seu sen-teo) for repairs. You usually need to contact or visit these centers directly for warranty service, rather than returning the item to the store where you bought it (unless it’s defective very soon after purchase).
Warranty Cards: While sometimes digital, physical warranty cards (보증서 – bo-jeung-seo) are still common. Ensure it’s filled out correctly (or check if registration is needed online) and keep it with your receipt.
Distinguishing Defects vs. Negligence: Warranties typically cover manufacturing defects (제품 하자 – je-pum ha-ja) but not damage caused by the user (고객 과실 – go-gaek gwa-sil), such as dropping the item or water damage. Be aware of this distinction when seeking repairs.
Real Conversation Example
Situation: A shopper (A) is interested in buying an electric kettle and asks a store clerk (B) about its warranty.
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Expression: A: 저기요, 이 전기 주전자에 관심 있는데요.
Pronunciation: jeo-gi-yo, i jeon-gi ju-jeon-ja-e gwan-sim it-neun-de-yo.
Meaning: A: Excuse me, I’m interested in this electric kettle. -
Expression: B: 네, 손님. 어떤 점이 궁금하신가요?
Pronunciation: ne, son-nim. eo-tteon jeom-i gung-geum-ha-sin-ga-yo?
Meaning: B: Yes, customer. What are you curious about? -
Expression: A: 이 제품 보증 기간이 어떻게 되나요?
Pronunciation: i je-pum bo-jeung gi-gan-i eo-tteo-ke doe-na-yo?
Meaning: A: What is the warranty period for this product? -
Expression: B: 네, 이 전기 주전자는 구매일로부터 1년 무상 보증입니다.
Pronunciation: ne, i jeon-gi ju-jeon-ja-neun gu-mae-il-lo-bu-teo il-nyeon mu-sang bo-jeung-im-ni-da.
Meaning: B: Yes, this electric kettle has a one-year free warranty from the date of purchase. -
Expression: A: 아, 1년이요. 그럼 고장 나면 여기로 가져오면 되나요?
Pronunciation: a, il-nyeon-i-yo. geu-reom go-jang na-myeon yeo-gi-ro ga-jyeo-o-myeon doe-na-yo?
Meaning: A: Oh, one year. So if it breaks down, should I bring it here? -
Expression: B: 아니요, 제조사 서비스 센터로 직접 연락하셔야 합니다. 보증서에 연락처가 나와 있어요.
Pronunciation: a-ni-yo, je-jo-sa seo-bi-seu sen-teo-ro jik-jeop yeol-la-ka-syeo-ya ham-ni-da. bo-jeung-seo-e yeol-lak-cheo-ga na-wa i-sseo-yo.
Meaning: B: No, you need to contact the manufacturer’s service center directly. The contact information is on the warranty card. -
Expression: A: 알겠습니다. 구매 시 영수증이랑 보증서는 꼭 챙겨야겠네요.
Pronunciation: al-get-seum-ni-da. gu-mae si yeong-su-jeung-i-rang bo-jeung-seo-neun kkok chaeng-gyeo-ya-gen-ne-yo.
Meaning: A: I understand. I should make sure to keep the receipt and warranty card when I purchase it. -
Expression: B: 네, 맞습니다. 보증 서비스를 받으시려면 영수증과 보증서가 필요합니다.
Pronunciation: ne, mat-seum-ni-da. bo-jeung seo-bi-seu-reul ba-deu-si-ryeo-myeon yeong-su-jeung-gwa bo-jeung-seo-ga pil-yo-ham-ni-da.
Meaning: B: Yes, that’s correct. You need the receipt and warranty card to receive warranty service.
Practice Tips
Practice makes perfect~! Try role-playing the conversation with a friend or language partner. You can also practice asking about warranties for other items you might buy, like phones or laptops. Pay close attention to the pronunciation, especially the syllable breaks. Don’t forget to keep your receipts and warranty cards safe when you actually buy something in Korea! Good luck with your shopping! 화이팅! (hwa-i-ting! – Fighting!/Good luck!)
